City of Hamilton

CityLAB experiential learning hub launches

Tackling civic problems at the new CityLAB! (Image Source)


HAMILTON, ON – The City of Hamilton today announced it is partnering with local academic institutions McMaster University, Mohawk College and Redeemer University College to launch CityLAB, an innovation hub where students, city staff and community stakeholders will co-create solutions that support the city’s strategic priorities.

Following on a worldwide movement to create more meaningful learning experiences to engage young people, CityLAB Hamilton will offer post-secondary students the chance to collaborate, design, launch and test real projects that address issues confronting Hamilton (e.g.: climate change, healthy neighbourhoods, municipal excellence).

Project benefits are numerous for the student participants, the academic institutions, the City of Hamilton and the broader community:

  • Students gain new skills, a tangible connection to their city, and employment opportunities after graduation
  • The schools are able to build new bridges across disciplines and work together for the benefit of the community
  • City staff are exposed to new ideas that support strategic priorities and the overall sustainability and livability of Hamilton

The pilot program will run until December 2019, and the learning environment and innovation lab will be located at the former Canadian Football Hall of Fame building.

Since the formal signing of the CityLAB agreement between the City and institutions at the end of March 2017, next steps will see renovations at the Hall of Fame to meet current building standards and CityLAB space requirements. The innovation hub will have a fully accessible, open concept floor plan allowing for student lectures, project work and innovation workshops.

A CityLAB Project Manager has been hired. Patrick Byrne is currently on leave from his PhD studies in English and Cultural Studies at McMaster. Mr. Byrne brings extensive experience as an innovative experiential and interdisciplinary educator, previously serving at Sheridan College and for three years as the Program Coordinator for the McMaster Discovery Program, a non-credit, university-level course for adults in Hamilton who have experienced barriers to higher education.

Additional Resources

  • Read the General Issues Committee report about CityLAB (item 7.2)
  • Read original CityLAB Motion put forward by Councillor Matthew Green on April 6, 2016 (see pages 21-22 in the attached)
  • The concept of CityLAB Hamilton ignited in the Spring of 2015, when representatives from the City of Hamilton and McMaster University visited CityStudio Vancouver
  • A formal launch and opening of the CityLAB site will take place in fall of 2017 – details to follow


“CityLAB Hamilton is a winning collaboration for all partners – ultimately benefitting the community through innovative projects that advance the strategic priorities of the City. I am thrilled that Hamilton is the next City to harness this growing global trend of engaging the brightest post-secondary minds to improve our City.”

Hamilton Mayor Fred Eisenberger

“The challenges of our City are complex and require developing solutions across so many sectors. Just as open-source data is driving technology, open government will drive advances in city building. By capturing the most current and cutting edge minds, CityLAB brings together the best ideas from local government, academia and the private sector.”

Matthew Green, Hamilton City Councillor, Ward 3

“Every day McMaster students, faculty and staff work to make Hamilton a better and more vibrant city. By partnering with the City and our sister institutions, CityLAB provides students with opportunities to tackle real issues and challenges facing Hamiltonians, and to work together towards a healthier, more inclusive and more successful Hamilton for everyone.”

Patrick Deane, President and Vice-Chancellor, McMaster University

“CityLAB extends the classroom into the community for Mohawk students.  We look forward to putting our students to work on community-building projects with our partners at the City, McMaster and Redeemer.”

Ron McKerlie, President, Mohawk College

“CityLAB is another great opportunity for Redeemer University to live out its mission. Through this partnership with the City, McMaster, and Mohawk, we will further position our students to have a tangible positive impact on our city.”

Fred Verwoerd, Interim President, Redeemer University College


Media contact:

Ann Lamanes
Communications Officer
Planning & Economic Development Department
City of Hamilton
P: 905-546-2424 ext. 5541

McMaster University
Gord Arbeau
Director Public and Community Relations
P: 905-525-9140 ext. 27305

Mohawk College
Jay Robb
Communications Director
P: 905.979.8893

Redeemer University College
Bethany Van Lingen
Communications Manager
P: 905-648-2139 ext.4326

Hamilton and CIRA join forces to measure Internet performance across the city

HAMILTON, ON Feb. 22, 2017 /CNW/ – The City of Hamilton has partnered with the Canadian Internet Registration Authority (CIRA) to launch an Internet performance test for the city. Residents can use the test to better understand the speed and quality of their Internet connections. The test is crowd-sourced, meaning that it produces better data with widespread participation.  The municipal government and local Internet leaders can, in turn, use the data collected city-wide to create a comprehensive profile of broadband access within Hamilton’s boundaries and move to address any areas of inequality.

The City of Hamilton encourages all residents and businesses to test their connections at

Key facts

  • As Hamilton prepares for the digital future, the municipal government is focused on ensuring “digital equity” – equal access and opportunity to digital tools, resources, and services to increase digital knowledge, awareness, and skills.
  • The Internet performance test will provide the Mayor’s Intelligent Community Task Force with data it needs to promote its objectives, which include:
    • Examining and assessing Hamilton’s IT infrastructure
    • Developing a city-wide digital strategy, supported by an action plan
    • Improving Hamilton’s strengths and assets as they pertain to ICF indicators
  • Individuals and businesses can use the IPT to learn the quality of their own connection (including speed, performance, and adherence to standards) and use that information to help determine if they have the connectivity they need.
  • By measuring connectivity across the city, CIRA’s testing methodology helps map areas with strong connectivity and those where a digital divide may be developing.
  • Hamilton’s test is built on CIRA’s Internet performance test infrastructure. CIRA’s City-Internet performance test program allows local municipalities to quickly leverage CIRA’s testing infrastructure to deploy a test using the standard global M-Labs protocol.

Executive quotes

“As we make the transition from an industrial to a more digital-based economy we want to ensure that all of our citizens have the skills and tools to more fully participate. The Mayor’s Intelligent Community Task Force is working to achieve those goals. We hope the data from this testing will mobilize even more community leaders, non-profit, public and private organizations to join us in working towards making Hamilton a digital leader recognized around the world.” – Mayor Fred Eisenberger

“The City of Hamilton fully understands the importance of broadband infrastructure to its sustained economic well-being. Hamilton was recognized as one of the Smart21 Communities by The Intelligent Community Forum in 2016, and has stated the goal of achieving a top seven ranking by 2020. The Internet performance test will give The City of Hamilton data to help it attain its goals by identifying how prepared the city’s broadband infrastructure is – as well as how healthy its residents’ individual Internet connections are – to thrive in a digital economy.” – Dave Chiswell, VP of product development at CIRA

Additional resources

Test your Internet connection today at

For more information on CIRA’s work to help Canadian municipalities address their needs to Internet measurement, visit

About the Canadian Internet Registration Authority

The Canadian Internet Registration Authority (CIRA) manages the .CA top-level domain on behalf of all Canadians. CIRA also develops technologies and services that help support its goal of building a better online Canada. The CIRA team operates one of the fastest-growing country code top-level domains (ccTLD), a high-performance global domain name search (DNS) network, and one of the world’s most advanced back-end registry solutions.


Upcoming export programs in Fintech, Wireless, Gaming & Video Games, Grid and other subsectors in the USA and other markets

• HP seeks tech suppliers; Deadline to apply Jan 14
• Apply for funding to commercialize before Jan 31
• Ontario mission to DistribuTech, Orlando, FL, February 9-11
• Digital Media Summit, Thursday May 5 – Toronto
• Ontario fintech trade mission to Chicago REPLY NEEDED before Jan 14
• Ontario video and games trade mission to E3, June 14-16 – Los Angeles, CA
• Ontario wireless trade mission to CTIA, Sept 7-9 – Las Vegas, USA
• Ontario tech trade mission to ComunicAsia, May 31-June 3 – Singapore
• Other Ontario trade missions to the USA: (adtech in NYC, NAPTE 2017 in Miami or CES 2017 in Vegas, SxSW 2017 in Austin) – stay tuned…!

Further details below:

HP seeks tech suppliers; Deadline to apply Jan 14
HP is seeking several technologies in 3D printing, Immersive Experiences, IoTs and Wearables, and VR/AR and you can apply now to meet with James Taylor, Director, EcoSystem Development and Venture Outreach; Ed Davis, Director, 3D Printing Strategy; Doug Warner, VP Strategy and Incubation; Andrew Bolwell, Director Tech Vision. The meetings will take place in San Diego, California on Feb. 18-18 (deadline to apply is Jan 14). The meetings are done via the MarketLink program supported by the Canadian Consulate in San Diego. Successful applicants will get an hour one-on-one corporate meeting with the multinational, during which they will discuss potential business opportunities. Canadian companies that are accepted to MarketLink can receive assistance in preparing for this meeting from the Canadian Consulate in San Diego. Application deadlines and more information on the process can be found on the MarketLink website. If you have questions please contact, Trade Commissioner, Consulate of Canada in San Diego, California.


Apply for funding to commercialize before Jan 31
Canada’s Centre of Excellence in Next Generation Networks (CENGN), is a consortium of industry, academic and research leaders dedicated to accelerating the commercialization of next generation communications solutions. CENGN is once again opening its project submission round to Canada’s most innovative Small-to-Medium Enterprises (SMEs) and start-ups. Successful projects will receive commercialization acceleration support equivalent to $50,000 – $100,000. Deadline to apply is January 31. For more information visit


Ontario mission to DistribuTech, Orlando, FL, February 9-11
A few exhibit spaces remain in the Ontario Pavilion at DistribuTECH 2016 (, the utility industry’s leading annual Transmission & Distribution conference and exhibition. The 2015 event attracted more than 11700 attendees from 67 countries and 400 utilities. This event covers many utility transmission and distribution related technologies and services including mobile technology, communication technologies and equipment, IT and software, instrumentation and controls, data acquisition and analytics. The participation fee is $2500 ($2000 for first-time participants). Registration closes next week. For more information, contact Rita Patlan, Area Director, US Construction, Environment and Renewable Energy at


Ontario fintech trade mission to Chicago – REPLY NEEDED before Jan 14
Ontario’s International Trade Branch is considering a FINTECH trade mission to Chicago and, on May 26-27. This trade show and conference eis very targeted with over 1,000 attendees and 60 exhibitors with technologies in treasury and cash management sectors. The program, open to eight Ontario-based companies in the sector targeting U.S. and international markets, would include an Ontario pavilion featuring 8 companies, Databases, an Ontario Business reception, market briefing and possibly meetings with local decision-makers. $2,000 for first time participants in an Ontario IT mission to the U.S. (deadline for “Early Bird” is March 31, 2016). Regular fee is $2,500 (travel and accommodation is extra). Past participants have priority registration only if applying with a first time participant approved to join the mission. For details contact

NOTE: We need to make a decision by next week. Serious interested parties must confirm their firm interest before January 14 (next Thursday)


Digital Media Summit, Thursday May 5 – Toronto
Digital Media Summit is a social media and interactive marketing conference with a strong emphasis on digital branding and engagement strategies for brands, business, and media. Offering stimulating discussions, keynotes, presentations and a networking environment, the summit is an excellent opportunity to connect with brands, agencies, social specialists, and entertainment and digital executives. Past keynotes include: Google, Microsoft, Facebook, LinkedIn, McDonalds, American Apparel, Samsung, Arianna Huffington, principal analyst Brian Solis, and best-selling author and entrepreneur Gary Vaynerchuk. For details please visit


Ontario video and games trade mission to E3, June 14-16 – Los Angeles, CA
The Government of Ontario’s International Trade Bracnh is planning to lead a trade mission to E3, the world’s premier trade show for computer, video and mobile games and related products attracting over 50,000 industry professionals and 300 exhibitors. The program, open to eight Ontario-based companies in the sector targeting U.S. and international markets, would include an Ontario pavilion featuring 8 companies, Databases, an Ontario Business reception, market briefing and possibly meetings with local decision-makers. $2,000 for first time participants in an Ontario IT mission to the U.S. (deadline for “Early Bird” is March 31, 2016). Regular fee is $2,500 (travel and accommodation is extra). Past participants have priority registration only if applying with a first time participant approved to join the mission. For details contact


Ontario wireless trade mission to CTIA, Sept 7-9 – Las Vegas, USA
The Ontario Ministry of Citizenship, Immigration and International Trade invites you to be part of the Ontario wireless and M2M trade mission to CTIA ( Twenty four new and established companies will have the opportunity to exhibit in the Ontario Pavilion (# 2425) located on a main aisle next to Verizon and Samsung. Participants will also receive several value-added services including an up-to-date database, promotion at the Ontario Business Reception and a market intelligence briefing. In 2016, CTIA’s Super Mobility Week will feature the entire wireless ecosystem – Connected Heath and Home, M2M, content and networking technologies. Close to 50,000 people, over 1,000 exhibitors and more than 1,200 press and analysts worldwide. $2,200 for first time participants in an Ontario IT mission to the U.S. (deadline for “Early Bird” is June 30, 2016). Regular fee is $2,500. (travel and accommodation is extra). Past participants have priority registration only if applying with a first time participant approved to join the mission. Financial assistance to eligible companies from the may be available through Ontario’s and Canada’s CanExport Program


Ontario tech trade mission to ComunicAsia, May 31-June 3 – Singapore
Ontario-based businesses are invited to join us, together with 45,000 attendees, at CommunicAsia, the most established ICT event of its kind in Asia ( The Ontario government is offering 12 Ontario companies the opportunity to exhibit in the Ontario showcase in the Canadian pavilion. Services offered to attendees include on-site meeting areas and a targeted B2B program involving pre-qualified buyers, decision-makers, strategic partners, distributors and resellers. On May 26-27 we will also offer an optional pre-show business mission to Vietnam to meet with pre-qualified buyers and strategic partners. The participation fee is $1,500 per company ($1,000 for first-time participants). For more information, please contact Corie McDougall, Area Director, Southeast Asia, at


Other Ontario ICT trade missions to the USA:

– Ad:tech in NYC, November 2016
– NAPTE 2017 in Miami, Jan 2017 or,
– CES 2017 in Vegas, Jan 2017
– SxSW 2017 in Austin, March 2017

…stay tuned for details…!

Please follow up directly with the person/linkl indicated for each item. Happy 2016!

Mauricio Ospina
Area Director, ICT sector
International Trade Branch
Ministry of Citizenship, Immigration and International Trade
5th Floor, Hearst Block, 900 Bay St.
Toronto, Ontario, Canada M7A 2E1
Tel. (416) 325 6151, Mobile: (416) 845 0862
Fax (416) 325 6509

Upcoming Ontario IT trade missions

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Ontario IT for education trade mission to FETC · Orlando, January 2015 (4 spots left)

Eight (8) Ontario companies from the IT for Education trade mission to Florida and the Florida Education Technology Conference ( The trade show brings together 8,000 educators and 400 exhibitors featuring the latest educational technology products and services from kindergarten to college. The program would include turn-key exhibit space in the Ontario Pavilion (# TBD) and value-added services such as databases, one-on-one meetings, promotion at the Ontario Business Reception and site visits. COST: $2,200 to $2,500 per company. Only 2 spots left! To apply, process the attached document and forward payment and completed form to


Ontario tech mission to Distributech, February 3-5, 2015, San Diego, CA

The Government of Ontario invites you to be part of the Ontario trade mission to Distributech 2015 ( Ten new and established companies would have the opportunity to exhibit in the Ontario Pavilion (# 4231) and to receive several value-added services including attendance at promotion at the USA-Ontario-Canada VIP breakfast, up to date databases of potential partners, promotion at the Ontario Business Reception and a market intelligence briefing. The program is supported by the Canadian Consulate General in Houston. The program will be of interest to companies with marketable technologies in grid automation and control systems, energy efficiency, demand response, renewable energy integration, advanced metering, T&D system operation and reliability, power delivery equipment, commercial and industrial energy management technology and water utility technologies. Distributech draws over 10,000 industry professionals from 53 countries, with over 400 exhibiting companies. Registration Fees: $1,500 for first time participants in an Ontario IT mission to the U.S. (deadline for “Early Bird” is November 31, 2013). Regular fee is $1,800. Travel, accommodation and incidentals are extra. Past participants have priority registration if applying with a first time participant approved to join the mission. Financial assistance to eligible companies from the Export Market Access program may be available through To apply, process the attached document and forward payment and completed form to


Ontario mission to NAB 2015, Media and Entertainment sectors, April 11-16, 2015, Las Vegas

For the first time, the Government of Ontario invites you to be part of the Ontario trade mission to the National Association of Broadcasters 2015 ( NAB is the world’s largest electronic media show covering filmed entertainment and the development, management and delivery of content across all mediums. It attracts more than 93,000 attendees from 156 countries and 1,550 exhibitors. The program is open to twelve Ontario-based companies. Priority registration for first time participants in an Ontario mission. Benefits include turn-key exhibit space in the award-winning Ontario Pavilion (South Upper Hall # SU9125) located at a main entrance, a program targeting potential clients, databases of local and international contacts and networking activities, and two exhibitor passes per company. Financial assistance to eligible may be available through To apply, process the attached document and forward payment and completed form to
· $1,500 for startups under 2 years old located at a Government or University incubator – maximum 4 startups.
· $2,000 for first time participants in an Ontario IT mission to the U.S. processing payment before December 31, 2014.
· $2,200 for other applicants.


City of Hamilton launches new transportation mobile app

Originally posted on


travelwiseHAMILTON, ON – December 2, 2013 – The City of Hamilton has launched a new mobile app – Travelwise – designed to get you to where you need to go in Hamilton by using sustainable modes of transportation.

The app is a Public Works initiative as part of the recent ‘Rapid Ready’ report that outlines the City’s commitment to active, integrated transportation and makes smart commuting easy for all residents and visitors. Created by Hamilton-based Weever Apps Inc., the app provides citizens and visitors with instant access to information on getting around by transit, walking, cycling, carpooling, carshare and taxi.

The free mobile transportation app allows citizens to instantly surf through the best routes, bus check times, nearby locations, general information and upcoming events.

”We recognized the need to make transportation routes by various modes more accessible to citizens,” said Peter Topalovic, Project Manager of Transportation Demand Management at the City of Hamilton. “By going mobile, the City is expanding the channels for commuters to access information about using sustainable modes of transportation in Hamilton.”

The app can be added to any smart phone or tablet by scanning a QR code or entering the link into your mobile browser. All users can open the app entering this url on their mobile phone or download from the Google Play Store or the Apple Store. Improvements will continue to be made to the app over time, including the addition of HSR real-time data in the future.

For more information about ‘Rapid Ready’, please visit


City of Hamilton website design concepts revealed

Originally posted on


By Ryan Barichello

hamiltonlogoSo I just got back from the City of Hamilton’s website design open house. I was able to view some visual concepts of what our city’s future web presence may look like.

I arrived to see about a dozen others browsing 3 different sets of concepts. All of which appeared to have the same general page structure and functionality. The differences between the designs were mainly layout and creative elements. They all had a clean and flat looking design, which looked to be inspired by many Twitter Bootstrap UI elements.

As we all expect, the use of modern technologies and frameworks come into play on this new design. All 3 concepts were paired with their respective mobile website design concept. Through a brief chat with some of the staff presenting, they mentioned the intention of implementing a responsive design to handle multiple device sizes. The concepts shown today only included desktop and smartphone layouts, nothing in between yet.

Overall, I was happy with the concepts presented today. Aside from the sound choices made in the variety of design considerations, it’s nice to see the City of Hamilton’s website move towards a more modern approach, and representing Hamilton in a more accurate way.


City website draft design review open house

hamiltonlogoYou’re invited to an Open House to review early draft designs for the City’s new website.

As part of the City’s web redevelopment project, the City is creating a new visual design for its website and we would like to receive early feedback from citizens, businesses and community partners about the draft designs.

This feedback will help us to understand which of the draft designs is best at reflecting the unique qualities and character of our great city and its people, while providing an easy-to-use and accessible online experience for website visitors. Your input will also allow us to make any modifications and changes to the concepts based on the feedback we receive as part of the next phase of design.


Tuesday, November 5th – City Hall, 71 Main St. West
2:00-4:00 p.m. – Room 830 (8th floor)
6:00-8:00 p.m. – Room 264 (2nd floor)

The design firm will be present at the open house to answer any questions about the draft visual designs.
An online survey will also be available on November 6th to gather feedback on the visual designs from those who cannot attend the Open House. A link to the online survey will be posted on the City’s website ( and sent to you as a participant of the City’s Website Improvement Panel.

If you have any accessibility requirements in order to participate in the event, please contact me. Advance requests are encouraged to enable us to meet your needs adequately. Text-based descriptions of the visual designs will be provided at the Open House and upon request.

Please contact me if you have any questions or comments. Thank you,

Jay Adams
Service Delivery Experience Advisor
City of Hamilton
905-546-2424 ext. 2221

City of Hamilton website improvement panel

Originally posted on


The City of Hamilton has embarked on a project to renew its website with the goal of making it easier to find and use the City’s online information and services, while improving the accessibility of the website for people with disabilities.

Join the Website Improvement Panel

As part of the renewal project, we will periodically be asking businesses to participate in this process, by providing feedback, answering surveys and participating in focus groups related to the City’s website.

We are seeking busineses who are interested in participating in these kinds of activities over the next 6 months. If you are interested, please follow the link below and fill out the online form.

Once you have signed up, the City’s web team staff may contact you from time-to-time. You do not have to participate in all of the activities – you can simply choose which activities you want to be a part of, and specific instructions will be sent to you for each activity you participate in.

For some activities, a random selection of participants will be chosen, so you may be selected for some but not all of the activities. If you are selected and have any accessibility requirements, please ask the web team staff for alternatives.

Our Goals

  1. Improve the City’s online image
    • Create an exciting and dynamic visual design for the City’s new website, using images that portray the unique qualities of Hamilton and its citizens and businesses
    • Follow standards, policies and guidelines that help to reinforce the City’s image and provide a consistent experience throughout the whole website
    • Ensure online services are always working well, with relevant and easy-to-find information
  2. Improve communication to citizens and opportunities for engagement
    • Provide simple, relevant and timely information, that is easy for all citizens and businesses to understand
    • Ensure the City complies with the Accessibility for Ontarians with Disabilities Act (AODA) by January 1, 2014, making the City’s website accessible for all people
    • Keep citizens informed with a regular opt-in e-newsletter that is delivered right to their inbox
  3. Improve online customer service
    • Make it easier to find, access and use the City’s website, including all of its information and online services
    • Improve the five most important online services, ensuring that citizens are able to fully complete their task online, without needing to call or visit
    • Organize the City’s website based on the citizen’s view of our services, so that citizens don’t need to know how the City is organized in order to find what they need
    • Make more of our information and online services available on mobile devices
  4. Enable the City to provide services at a lower cost
    • Provide high-quality services through the City’s website, 24 hours a day, 7 days a week
    • Consolidate several City owned or operated websites into the City’s main website, making it easier and less-costly to maintain all of the information in one place
    • Add more services to the City’s website, making it easier for citizens and businesses to access the service without needing to call or visit

How will we get there?

    The Citys website will be guided by a comprehensive standard, guidelines for publishing and a focus on the things that matter most to citizens and business.
    The City’s new website will contain all relevant information in one place, with an exciting and attractive design. An informative and useful e-newsletter will be delivered regularly, right to your inbox.
    Using evidence to drive our decisions, we will identify opportunities to make it easier for citizens and businesses to find, access and use our online services.
    This project will enable the City to find new ways to provide high-quality services at a lower cost, create new partnerships and integrate our service channels.

Public Information Session

On February 12th, the City hosted a Public Information Session on our plans to redevelop the City’s website.

Web Technology Assessment

Prior to investing in new web technology, the City conducted a web technology assessment to review the benefits, costs and risks of various options for the City’s new web technology platform and hosting environment. This investment is a critical component of the web redevelopment project and will impact the City for many years to come. The City engaged IBM to provide objective analysis and recommendations to staff. The results of the assessment are detailed in the links below:

Drupal to be adopted for new city website

Editor’s note: I received this e-mail just now about the public consultation the City of Hamilton has done regarding the city website and am re-producing it here. I’m assuming it’s OK to share it publicly since it’s about a public consultation process and the content is relevant to the local development community…


Hello, I’m writing to you as a participant in the City of Hamilton’s public consultation activity that took place on April 29th, facilitated by IBM.  The public consultation was part of a Web Technology Assessment that the City undertook, prior to making significant investments in new web technology. At that meeting there was a commitment that when this phase of the City’s work was completed, that we would share information with you.

I would like to provide you with an update on the results of this assessment, so that you are aware of how your feedback has contributed to the project.  City Staff presented the public consultation feedback to the Web Redevelopment Sub-Committee of Council in May.  IBM submitted a final report with recommendations to the City at the end of June.  City Staff have reviewed those recommendations and made final decisions related to the adoption of web technology for the City’s new website – specifically the web technology (CMS) platform, hosting model and development framework.

The City heard clearly from the participants in the consultation that there is a strong desire to see the City adopt an open source software solution for the City’s new web platform.  Further, there was a strong desire to see the City adopt an open collaboration model, with codebases developed by the City made available back out into the community under an open source license – provided that there are assurances that the City’s network security and citizens’ privacy are fully protected.

We are pleased to share with you that the City has made a decision to adopt the open source platform Drupal 7 for the City’s future website.  Drupal 7 is being used extensively by governments of all levels throughout North America, including the Government of Canada, the Province of Ontario and many municipalities.

In addition, IBM has recommended that the City participate in the Web Experience Toolkit (WET) collaboration, facilitated by the Treasury Board of Canada.  This collaboration is fully open, and includes a Github resource, with open codebases that are validated as usable and accessible, which are important criteria for the City of Hamilton.  The City will be assessing the feasibility of leveraging and contributing to this open source collaboration framework, which is also open to members of the local development community who wish to participate.

Further recommendations were made by IBM to the City and after deliberation, the City has accepted a number of those recommendations.  See the attached Executive Summary detailing the recommendations provided by IBM. Also attached is an Information Update that was provided to members of Council, detailing the process followed during the assessment and decisions made.  The one area you will note in our information update where staff differed with IBM is the hosting model.  Although staff agree with IBM’s rationale for recommending an in-house hosting model, staff have recommended that the production website initially be hosted externally in order to provide a stable platform during the redevelopment, while staff in IT acquire the necessary familiarity and skill with supporting the new environment.

The City is excited by the opportunity to use open source software for its web platform.  In addition, Staff are eager to participate in open collaborations with the local development community as well as with others from around the globe.  We hope that these decisions will also please members of the development community who have asked the City to adopt an open strategy for the website redevelopment.

As the Web Technology Assessment is now complete and Staff have confirmed the general feasibility of the recommended model, the City will be commencing the procurement process this summer and early fall to implement the new platform, hosting and development.  If you wish to be notified of future bid opportunities related to the City’s website, please register through the City’s procurement service, Biddingo.  By registering, you will be notified of all bid opportunities within your chosen categories.  In order to register, visit and follow the instructions.  Registration is free.  Please contact Angela Mastandrea at if you have questions regarding our procurement process.  Please note that we expect initial bid opportunities will commence before the end of August, 2013.

If you have any questions or comments related to the City’s web redevelopment project, or the information above, please do not hesitate to contact me.


Jay Adams

Service Delivery Experience Advisor
City of Hamilton
905-546-2424 ext. 2221