Technical Support Specialist

Orbis Communications

Orbis Communications provides innovative software solutions for post-secondary campuses.

Our employees build, create, and support technology that effects how students, employers, community members and educational institutions connect in today’s job market on university and college campuses across Canada and the United States.

Our development cycle is fast paced and we need people that can keep it that way. As a Technical Support Specialist, you’ll be surprised how quickly your days go by. Your contributions will make an immediate impact to our customers and the communities they serve.

Job Summary:

The Technical Support Specialist at Orbis is responsible to work hands on with our developers, designers and executive team in the support and enhancement of our customers’ software experience. You will play a key role in the ability to service our customers and to help execute projects effectively. You will act as an important point of contact for customers on a range of issues from answering questions, discussing solutions, and providing sound technical advice.

Duties and Responsibilities:

  • Provide technical resolution for issues or requests pertaining to the Orbis software platform with our customers over the phone, through our online support system and email;
  • Be a resource in the expansion and updating of our knowledge base resources;
  • Work closely with our development team to articulate customer concerns, issues and new feature requests;
  • Work closely under the guidance and direction of our executive team to learn Orbis systems and methods;
  • Self-manage your time and look for ways of improving the functionality of the products while offering suggestions for future development;
  • Manage communication with self-hosting institutions to ensure system access and timely updates
  • Utilize effective and timely communication skills in interpersonal relationships with management team, customers, customer support and developers;
  • Other duties as assigned.

Job Requirements

  • An undergraduate degree or college diploma in relevant area;
  • Ability to work through to a final technical resolution for issues or requests pertaining to the Orbis software platform;
  • Software analysis experience with software development experience being an asset;
  • An understanding of development processes;
  • Display an understanding of web technologies and show a willingness to learn new programs and products;
  • A working knowledge and understanding of database technologies;
  • Experience with Apache and SQL Server is an asset;
  • Web technologies (Dynamic HTML, JSPs, CSS, JavaScript);
  • Experience with the Eclipse IDE an asset;
  • Excellent communication skills (both written and oral);
  • Ability to verbalize technical concepts to non-technical audience in simple terms;
  • Ability to work both independently as well as in a team-oriented, collaborative environment,
  • Be flexible and adaptable to adjust to changing requirements as organizational priorities and customer deadlines shift;
  • Strong analysis and problem solving capabilities;
  • Able to learn, understand, and apply new technologies;
  • Ability to manage multiple projects simultaneously while prioritizing work schedules against deadlines in a high pressure environment;
  • Courage to pursue bold ideas and decisions with passion, determination, and a full understanding of the facts and risks of your actions;
  • Conduct yourself in an honest and principled manner to contribute to the forward momentum of the organization.

Application Instructions:

  • Email your cover letter and your resume. Applications will be reviewed beginning May 26th, 2017 and will continue to be accepted until the position is filled. Please include the title of the job you are applying for in the subject line of your email. We look forward to hearing from you!

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